Customer Service
Delivering Excellence Across Every Touchpoint

At Intelligendx, we specialize in providing end-to-end customer service outsourcing solutions that empower businesses to scale effortlessly while delivering world-class experiences. From frontline support to complex back-office operations, we blend human expertise with intelligent automation to optimize performance, reduce costs, and enhance customer satisfaction.

Our Core Services

Customer Support

  • Multichannel support (voice, email, chat, social media, ticketing) with fast resolution times and high CSAT.

  • 24/7 multilingual support to cater to global customer bases.

  • Personalized customer engagement to build long-term loyalty.

  • Real-time analytics and feedback integration for service improvement.

  • Scalable teams to handle seasonal or campaign-based volume spikes.

Technical Support

  • Tier 1, 2, and 3 support domain expertise in software, hardware, SaaS, and IoT.

  • Remote diagnostics and troubleshooting to minimize downtime.

  • Knowledge base management and self-service portal creation.

  • Integration with CRM and ITSM platforms for streamlined operations.

  • SLA-driven performance with a focus on first contact resolution (FCR).

Lead Generation & Inside Sales

  • B2B and B2C lead nurturing, appointment setting, and outbound prospecting using data-driven strategies.

  • CRM-enabled campaign tracking and reporting.

  • Omnichannel outreach (calls, emails, LinkedIn, SMS) for maximum reach.

  • Warm lead qualification and handoff to sales for conversion.

  • Market segmentation and ICP-based targeting for high ROI.

Financial & Payroll Services

  • Accurate, compliant processing of payroll, invoicing, accounts receivable/payable, and bookkeeping.

  • Tax filing, benefits administration, and statutory reporting.

  • Multi-country payroll management with local regulation adherence.

  • Secure data handling and encryption for financial transactions.

  • Monthly/quarterly reporting with actionable financial insights.

Gaming Support

  • 24/7 support for player communities, in-game assistance, and moderation services.

  • Player retention programs through community engagement.

  • Real-time bug reporting and escalation to game dev teams.

  • Multi-language and multi-platform support (PC, console, mobile).

  • Anti-toxicity and fair-play monitoring using AI and human moderation.

Back Office Process Management

  • Document processing, data entry, claims processing, content moderation, and more.

  • Quality assurance processes and audits to ensure accuracy.

  • Workflow automation and RPA integration to boost efficiency.

  • Scalable support for large-volume transactional tasks.

  • Custom SLA models and KPI reporting dashboards.

Mass Tort Services

  • Client Intake & Screening  
  • Medical Record Retrieval & Review
  • Data Management & Case Organization   
  • Litigation Support Services  
  • Client Communication & Support  
  • Settlement Administration Support  
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Industries We Serve

We partner with a wide range of industries to deliver tailored outsourcing solutions:
  • Retail & eCommerce – Customer care, returns, logistics coordination for retail and online shopping sectors
  • Product Support – Warranty handling, troubleshooting, tech guidance, platform training, etc.
  • Logistics & Supply Chain – End to end shipment tracking, post-delivery queries handling, scheduling, vendor coordination
  • Real Estate & Mortgage – Lead follow-ups, property queries, mortgage processing
  • Insurance & Underwriting – Claims intake, policy servicing, eligibility checks
  • Healthcare – Patient support, appointment scheduling, billing queries
  • Travel & Hospitality – Booking support, itinerary changes, loyalty programs
  • Banking & Financial Services – Account support, KYC, loan processing
  • Telecom – Activation, billing support, plan management

Why Choose Intelligendx?

✅ Scalable Teams: Rapid ramp-up and flexible resource allocation
✅ Domain Experts: Industry-specific knowledge and multilingual support
✅ Tech-Enabled: AI-powered analytics, RPA, CRM integrations
✅ Global Delivery: 24/7 support from onshore, nearshore, and offshore centres
✅ Compliance Ready: HIPAA, ICD, PCI-DSS, GDPR, and industry-specific regulations

Transform customer operations into a competitive advantage.

Let Intelligendx handle the complexity while you focus on growth.

Click on the below Contact Us button to know more or discuss a custom outsourcing solution for your business.

Contact Us