📜 Privacy Policy

Effective Date: October 10, 2022

IntelligentDX Pvt. Ltd. (“Company,” “we,” “us,” or “our”) is committed to protecting the privacy and security of the personal and health information of our clients, patients, and partners. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in compliance with applicable laws, including the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and other data privacy regulations.

📩 Messaging Terms & Conditions

By providing your contact information, you agree to receive informational messages from IntelligentDX, including but not limited to appointment reminders, account notifications, and service updates.

  • Message Frequency: Varies based on your activity and interactions.

  • Message & Data Rates: Standard message and data rates may apply.

  • Support: For assistance, reply HELP or contact us at [email protected].

  • Opt-Out: You can opt out of receiving messages at any time by replying STOP.

🔒 Messaging Privacy Policy

We respect your privacy and are committed to protecting your personal information.

  • No Sharing of Mobile Data: We do not share mobile numbers or messaging-related data with third parties or affiliates for marketing or promotional purposes.

  • Consent & Opt-In Data: Any consent and opt-in data collected for messaging will not be shared with or sold to third parties.

  • Opt-Out Options: You may opt out of messaging at any time by replying STOP or by contacting us at [email protected].

🏢 Company Information

IntelligentDX Pvt. Ltd.
🌐 Website: www.intelligentdx.com

United States Office:
288 N Santa Anita Ave, Suite 403,
Arcadia, CA 91006, USA
📞 Phone: +1 (216) 801-2314
📧 Email: [email protected]

India Office:
503-513, Wakad Business Bay, Behind Tip Top Hotel,
Mumbai, India
📞 Phone: +91 89997 76975
📧 Email: [email protected]

🔍 Scope of This Policy

This policy applies to all individuals whose data is collected or processed by IntelligentDX Pvt. Ltd., including patients, healthcare professionals, business contacts, and users of our digital platforms. This includes both Covered Entities and Business Associates under HIPAA.

⚖️ Legal Basis for Processing

We collect and process personal data only where we have a legal basis to do so, including:

  • Consent (explicit or implicit)

  • Contractual necessity

  • Compliance with legal obligations

  • Legitimate interests

  • Vital interests (especially in medical emergencies)

  • Public interest in healthcare and epidemiology

📂 Information We Collect

a. Personally Identifiable Information (PII):

  • Full name, date of birth, contact details

  • Government-issued IDs

b. Protected Health Information (PHI):

  • Medical records

  • Test results

  • Treatment history

  • Insurance details

c. Sensitive Personal Data:

  • Biometric data

  • Genetic data

  • Racial or ethnic origin (when necessary for care or research)

d. Technical & Usage Information:

  • Cookies

  • Device identifiers

  • IP addresses

  • Geolocation data

🛠️ How We Use Your Data

We process your data to:

  • Deliver diagnostic and healthcare services

  • Facilitate clinical consultations and lab results

  • Comply with U.S. and international health and safety regulations

  • Maintain records for insurance and billing

  • Improve our platform and services

  • Conduct data analysis and anonymized research

🏥 HIPAA & HITECH Compliance (U.S. Laws)

We follow these safeguards:

  • HIPAA Privacy Rule – governs how PHI is handled

  • HIPAA Security Rule – mandates administrative, physical, and technical safeguards

  • HITECH Act – strengthens breach notifications and electronic health information protection

We implement encryption, audit controls, and access restrictions for all electronic PHI (ePHI).

🇪🇺 GDPR Compliance (EU Residents)

If you are an EU resident, you have the following rights under GDPR:

  • Right to Access

  • Right to Rectification

  • Right to Erasure (“Right to be Forgotten”)

  • Right to Restrict Processing

  • Right to Data Portability

  • Right to Object

  • Right to lodge a complaint with a Data Protection Authority (DPA)

We apply privacy by design, minimize data usage, and ensure clear consent.

🇮🇳 DPDP Act Compliance (India Residents)

Under the Digital Personal Data Protection Act, 2023, Indian users have the right to:

  • Access and correction of personal data

  • Consent-based processing of sensitive personal data

  • Nominate a data fiduciary for rights management

  • File grievances with the Data Protection Board of India

We maintain strict logs, consent records, and secure data infrastructure for compliance.

🔗 Sharing and Disclosure

We do not sell or rent your data. We may share data only with:

  • Authorized healthcare professionals

  • Third-party service providers (under strict contracts and NDAs)

  • Legal/regulatory authorities (e.g., CMS, OCR)

  • Insurance and billing partners

  • International data processors with appropriate safeguards (e.g., Standard Contractual Clauses under GDPR)

🔐 Data Security

We implement industry-standard security practices:

  • Data encryption (at rest and in transit)

  • Role-based access control

  • Secure servers and audit trails

  • Regular assessments and staff training

🌐 International Data Transfers

When transferring data across borders, we apply:

  • Data Transfer Agreements

  • Binding Corporate Rules

  • Standard Contractual Clauses (under GDPR)

  • DPDP-compliant cross-border protocols

📁 Data Retention

We retain your data only as long as necessary. Retention is based on:

  • Local health laws

  • HIPAA requirements (minimum 6 years)

  • GDPR and DPDP regulations

🍪 Cookies and Analytics

We use cookies and analytics to:

  • Track usage and improve user experience

  • Monitor system performance and bugs

  • Deliver location-specific services

You can manage your cookie settings via your browser.

🧾 Your Rights and Choices

To exercise your data rights (access, correction, deletion, portability), contact us at the email below. Identity verification may be required.

🔄 Changes to This Policy

We may update this policy. Major changes will be communicated via:

  • Email

  • Website update

  • Public notice

Refer to the “Effective Date” for the latest version.

📬 Contact Information

🌐 Website: www.intelligentdx.com

United States Office:
IntelligentDX Pvt. Ltd
288 N Santa Anita Ave, Suite 403,
Arcadia, CA 91006, USA
📞 Phone: +1 (216) 801-2314
📧 Email: [email protected]

India Office:
IntelligentDX Pvt. Ltd
503-513, Wakad Business Bay, Behind Tip Top Hotel,
Mumbai, India
📞 Phone: +91 89997 76975
📧 Email: [email protected]